The KANA reports are organized by product. The tables on this page contain links to all available reports. Access to the reports is determined by your role and permissions.
Here is a list of all reports available in KANA Response.
|
Administration |
| Category |
| By Mailbox |
| By Queue |
| All Levels |
| Chart |
| Category Level One |
| Category Level Two |
| Cross-Category Comparison |
| Cross-Category Comparison Top 5 |
|
Classify |
|
Contact Center |
| Agent Achievement |
| Case Review |
| Historical Comparison by Half Hour |
| Incoming Messages by Half Hour |
| Message Events by Half Hour |
| Message Review |
|
Customers |
| Customer List |
| Customer Profile |
| Field Data |
| Custom field summary |
| Custom text field summary |
| Logins |
| Active |
| All Logins |
| User |
|
Messages |
| Active Messages Chart |
| Charts |
|
Performance |
Here is a list of all reports available in KANA Response Live.
|
Reports |
Web Tracker Reports |
Here is a list of all reports available in KANA IQ:
|
Administration |
|
Authoring |
|
|
|
Cross-Channel |