Message List Report

The Message List report shows the list counterpart to the Response List report. The report provides a list of messages sent to the system by the customer. It's a short version of the Message Detail report, and shows a listing of the messages that have been received, as well as message subject, sender of the message, and the time it was received. This report does not show the message text.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: IncomingMessageVIew, which contains all of the incoming messages from your customers/clients. See also ActiveIncomingMessageView.

Output

Output format

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Channel

Displays the method format that indicates how the message was received by Response.

Find Criteria

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu. Select the date range from the menu:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Fields

Select this option to search using the available query fields.

Subject

Enter the subject of the message.

Sender e-mail

Enter the sender's e-mail address.

Sender name

Enter the sender's name of the messages you are looking for.

Queue in

Select the department for the queue.

Name

Select the name of the queue.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Date Value Range

Enter the date range you want the report to cover.

Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

Report results

The date range for the report appears above the results table.

Term	Explanation
Received	Displays the time and date the message was received in the KANA Response system
Is Confidential	Indicates the confidentiality attribute is assigned to the message.
Case	Displays the message case ID.
Subject	Displays the subject of the message.
From	Displays the message sender.
Total Messages	Total number of messages in the list.