Message Volume Report

Use this report to view volume details of completed messages (this excludes active and incoming messages). It shows the total number of completed messages (excluding originated messages), completed messages - broken down by type of completion, response times, and other details.

Tip: The Message Volume report, grouped by User will show you how long each user is spending on messages.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: ObjectVolumeDateView.

Output

Output format

Select the output that you want the report to be delivered in.  This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Enter Parameter Values

Content

Channel

Displays the method format that indicates how the message was received by Response.

Report on

Select the option that you want to display results for. You can select Category, Department, Mailbox, Mailbox Group, Queue, Rule, System and User.

Group by

Select the date grouping that you want the report to group by. You can select Hour, Day, Week, and Month.

Find Criteria

All

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

• Today

• This Week

• This Month

• This Year

• Yesterday

• Last Week

• Last Month

• Last Year

Fields

Select this option to search using the available query fields.

Note: The following fields are enabled depending on the option you select in the "Report on" field.

Department

Select the department.

Mailbox

Select the mailbox.

User  in

Select the department that the user is in.

Name

Select the name of the user.

Queue in

Select the department for the queue.

Name

Select the name of the queue.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

• Today

• This Week

• This Month

• This Year

• Yesterday

• Last Week

• Last Month

• Last Year

Date Value Range

Enter the date range you want the report to cover.

• Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.

• Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

NOTE: This report is memory intensive when run in DHTML mode and may result in an error or Client abort: Socket connection exception. To prevent this, refer to the KANA Reports Installation Guide to increase the heap size to the recommended 512 minimum and 1024 maximum values for optimal performance before running the report.

Report results

The date range for the report appears above the results table.

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