Bounced Messages Detail Report

Use this report to view full text of bounced messages with the message details, such as the time the message was sent, who sent the message, and the message subject.

Scroll down to view a description of the results of the report.

Note: This report will not show the reason for the bounced messages.

DB View

This report maps to this DB View: BouncedMessagesView, which contains all of the bounced or undeliverable messages that either could not be sent because of E-Mail address problems or were returned by the email server.

Output

Output format

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Channel

Displays the method format that indicates how the message was received by Response.

Find Criteria

All

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Fields

Select this option to search using the available query fields.

Subject

Enter the subject of the bounced message.

Body

Enter the text body of the bounced message.

Sender e-mail

Enter the sender's e-mail address.

Sender name

Enter the sender's name of the messages you are looking for.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Date Value Range

Enter the date range you want the report to cover.

Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

Report results

The date range of the results appears above the results table.

Term	Explanation
Received	Displays the date the message was received.
From	Displays the sender name.
To	Displays the agent that received the messages.
Subject	Displays the subject.
Status	Displays the status of the bounced message.
Case	Displays the case number.