Message Volume Chart

Use this report to view the number of messages entering the queue, in the queue, and messages leaving the queue (responded to) in different time (hour, day, week, or month) increments.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: ObjectVolumeDateView.

Output

Output format

Select the output that you want the report to be delivered in.  This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Channel

Displays the method format that indicates how the message was received by Response.

Report on

Select the option summary_ system that you want to display results for.

Group by

Select the date grouping for the report. Select the date grouping that you want the report to group by. You can select Hour, Day, Week, and Month.

Find Criteria

All

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

• Today

• This Week

• This Month

• This Year

• Yesterday

• Last Week

• Last Month

• Last Year

Fields

Select this option to search using the available query fields.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

• Today

• This Week

• This Month

• This Year

• Yesterday

• Last Week

• Last Month

• Last Year

Date Value Range

Enter the date range you want the report to cover.

• Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.

• Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

Report results

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