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Address Book Report

This report shows the names and e-mail addresses of address book entries in the database. You might run this report if you are looking for a specific customer, or to view a list of all e-mail addresses.

Note: The address book must be populated for addresses to show up. They DO NOT automatically appear.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: EmailAddressView, which shows information on the address book entries in the KANA system.

Output

Output format

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Channel

Select the method that indicates how the message was received by Response (e-mail or form message).

Find Criteria

All

Fields

Select this option to search using the available query fields.

Department

Select the name of the department to which KANA Response content belongs. Search for the name of the address book entries for the department.

Sending e-mail

Enter a series of characters that must be contained in the e-mail address of the person who sent or received the message. Standard wildcard characters may be used (for example, %).

Sender name

Enter a series of characters that must be contained in the name of the person who sent or received the message. Standard wildcard characters may be used (for example, %).

Report results

The date range for the report appears above the results table.

Term	Explanation
Name	This column lists the names of the contacts in the Address Book.
E-Mail Address	This column lists the e-mail addresses of the contacts in the Address Book.
Count of Addresses (Total)	Displays the total number of address book entries.