KANA Classify Comparison Report

Classify, when integrated with Response, makes use of natural language processing to understand the meaning of email messages as opposed to just searching for key words.

This report is used to view a comparison of performance information for "classified" or "non-classified" messages with accuracy estimates for KANA Classify on the side. It has a dynamic grouping structure where you can choose two different elements at run time. The first is the Category for the report and the second is the date grouping, consisting of hour, day, week or month.

Sort by category.

Sort by hour, day, week or month.

DB View

This report maps to this DB View: ClassifyComparisonDateView, which summarizes Classify Comparison information, rolling up totals through the tree and grouping by day.

Output

Output format

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Channel

Select the method that indicates how the message was received by Response (e-mail or form message).

Report on

You can select Category.

Group by

Select the date grouping that you want the report to group by. You can select Hour, Day, Week, Month and None.

Find Criteria

All

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Fields

Select this option to search using the available query fields.

Depth

Classification Accuracy Greater Than

Classification Accuracy Less Than

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Date Value Range

Enter the date range you want the report to cover.

Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

Report result

Term	Explanation
Category	This column lists the categories being reported on. If a message is assigned to multiple categories, it is counted multiple times.
Messages Completed	The number of messages classified in a day.
Messages Classifed	The number of messages KANA Classify classified in a day.
Messages Not Classified	The number of messages KANA Classify did not classify in a day.
# (Msgs Complete)	The number of messages responded to per period. This does not include No Answers, Forward & Tracks, and Redirects.
Classified %	Percentage of messages categorized via Classify.
Classify Probability %	Average confidence level (%) returned by Classify for that category.
A.P.T.(min)	Average processing time in minutes; that is, the average amount of time users spent composing a response to a message. Processing time is computed by tallying the amount of time the incoming message’s text was visible on screen to a user.