Departments Report

This report shows a hierarchical view of the users within each department, or for all departments within your home department, or for any other specified department. Departments represent the various groups in your organization. They provide a way of organizing system content so that KANA Response users have access only to the parts of the KANA Response system that are relevant to them.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: UserDepartmentView, which lists departments, with hierarchy information and a list of users belonging to each department.

Output

Output format

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Channel

Select the method that indicates how the message was received by Response (e-mail or form message).

Find Criteria

All

Select this option to find by all.

Fields

Select this option to search using the available query fields.

Department

Enter the name of the department to which KANA Response content (such as users, queues, or address book entries) belongs.

User

Enter a series of characters that are contained in the name of the user who acted on the message. Standard wildcard characters may be used (for example, %).

Example: User Name: smith

Returns all messages owned by KANA users whose names contain "smith" (for example, Smithson, Wordsmith)

Reports results

The date range for the report appears above the results table.

Term	Explanation
Department	Lists all departments and subdepartments, the number of users in each, and user names. For example, the Root department, which may have subdepartments.
Users	Displays the names of the users in each department.
Number of Users	Displays the number of users in each department.
Total	Displays the total number for the column.