User Logins Report

Use this report to view user login activities by currently active logons, by all logons at any time, by user, and by hour, day, week, and month. The reports show the user, the number of logins, the minutes connected in each session, and the average number of minutes connected.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: Loginview, which contains one row for each time a user logged into the Kana system.

Output

Output format

Select the output that you want the report to be delivered in.  This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Language

Select the language in which you want the report to be delivered.

Enter Parameter Values

Content

Report on

Select the group by user you want to report on.

Group by

Select group by none, hour, day, week or month.

Find Criteria

All

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

Fields

Select this option to search using the available query fields.

User in

Select the department that the user is in.

Name

Select the name of the user.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

Date Value Range

Enter the date range you want the report to cover.


Report results

The date range for the report appears above the report results.

Term

Explanation

User

KANA Response users who are logged in during the time period you specified.

Number of Logins

Displays the number of logins per user for the time period specified.

Avg. Time Connected

Displays the average time each of the users is connected during the specified time period.

Total Time Connected

Displays the total number of hours and minutes connected during the specified time period from login to logout.

Processing Time

Displays the processing time for each user during the specified time period.

Report Total

Displays the total number of logins, the total average time connected, and the total time connected for all users.

 

Learn about Logins reports.

Learn about reports.

Can I view a list of all reports?

How do I run a report?