Use this report to view user login activities by currently active logons, by all logons at any time, by user, and by hour, day, week, and month. The reports show the user, the number of logins, the minutes connected in each session, and the average number of minutes connected.
Scroll down to view a description of the results of the report.
This report maps to this DB View: Loginview, which contains one row for each time a user logged into the Kana system.
Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.
Select the language in which you want the report to be delivered.
Report on
Select the group by user you want to report on.
Group by
Select group by none, hour, day, week or month.
All
Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:
Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year
Fields
Select this option to search using the available query fields.
Select the department that the user is in.
Select the name of the user.
Select the date range you want to search from the menu. The choices are:
Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year
Enter the date range you want the report to cover.
Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.
The date range for the report appears above the report results.
Term |
Explanation |
User |
KANA Response users who are logged in during the time period you specified. |
Number of Logins |
Displays the number of logins per user for the time period specified. |
Avg. Time Connected |
Displays the average time each of the users is connected during the specified time period. |
Total Time Connected |
Displays the total number of hours and minutes connected during the specified time period from login to logout. |
Processing Time |
Displays the processing time for each user during the specified time period. |
Report Total |
Displays the total number of logins, the total average time connected, and the total time connected for all users. |
Can I view a list of all reports?