Use this report to see the average length of time it takes for a message to be answered. For a specified time period coming from DATE RANGE, such as "This Week," this report displays a sequence of time intervals (such as 0-1 hours, 1-2 hours, and so on) and the number of messages whose response time falls within each interval and which were completed within the specified time period.
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This report maps to this DB View: ResponseTimeIntervalView, which shows a list of numeric intervals and, for each interval, the number of messages completed within the amount of time represented by the interval.
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Displays the method format that indicates how the message was received by Response.
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Term |
Explanation |
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Number of Responses |
Shows the number of messages responded to within the specified time period. |
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Response Time (hours) |
Displays hour increments. Each point charted on this axis corresponds to a time period; 0-1 represents messages that received a response within one hour, and so on. |
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