This report is similar to the Bounced Messages Detail report, but it is in a list format. You can view the subject, date, and sender of bounced messages.
Scroll down to view a description of the results of the report.
This report maps to this DB View: BouncedMessagesView, which contains all of the bounced or undeliverable messages that either could not be sent because of E-Mail address problems or were returned by the email server.
Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.
Select the language in which you want the report to be delivered.
Displays the method format that indicates how the message was received by Response.
All
Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:
Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year
Fields
Select this option to search using the available query fields.
Enter the subject of the bounced message.
Enter the text body of the bounced message.
Enter the sender's e-mail address.
Enter the sender's name of the messages you are looking for.
Select the date range you want to search from the menu. The choices are:
Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year
Enter the date range you want the reports to cover.
Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.
The date range for the report appears above the results table.
|
Term |
Explanation |
|
Date Received |
The date the message was received in the KANA Response® system. |
|
Case |
The message case ID. |
|
Subject |
The subject of the bounced message. |
|
Sender Name |
The name of the sender. |
|
Sender E-Mail Address |
The e-mail address of the sender of the bounced message. |
Can I view a list of all reports?