Available Response Reports

Response

Here is a list of all Response reports available in KANA Reports. You may also create custom reports.

Administration

Category Hierarchy

Category Recipients

Server Preferences

Category

Category Level One

Category Level Two

Cross-Category Comparison

Cross-Category Comparison Top 5

Top Ten Categories

Classify

KANA Classify Comparison Report

KANA Classify Performance Report

Contact Center

Agent Achievement

Historical Comparison by Half Hour

Incoming Messages by Half Hour

Message Events by Half Hour

Customers

Customer Profile

Field Data

Custom field summary

Custom text field summary

Logins

Messages

Active Messages

Active Messages Chart

Bounced Messages Detail

Bounced Messages List

Categorized Messages Detail

Categorized Messages List

Charts

Message Performance

Message Response Times

Response Times Chart

Performance

NOTE: Some reports are memory intensive when run in DHTML mode and may result in an error or Client abort: Socket connection exception. To prevent this, refer to the KANA Reports Installation Guide to increase the heap size to the recommended 512 minimum and 1024 maximum values for optimal performance before running the report. The following reports can be memory intensive:

Top Ten Categories
Classify Performance
Historical Comparison by Half Hour
Message Events by Half Hour
Active Messages
Categorized Message Detail
Message Age
Response List
Agent Achievement
Message Volume

Learn about Reports.

Learn about enhanced Response reports.

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View a glossary of terms.