Administration Reports

You can use Administration Reports to display information about your KANA Response system. For example, you may want to see all categories and hotkeys, or see which recipients are assigned to which categories, or you may want to check how your rules are working by running a report which displays statistics for messages processed by rules.

View the table below to see the types of Administration reports you can run.

Report Type	Description
Action Log	Lists all actions applied to a message, including user, action, and the date.
Address Book	Lists names and e-mail addresses of address book entries.
Category Hierarchy	Displays a hierarchical view of all categories and hotkeys.
Category Recipients	Lists recipients assigned to categories.
Category Text	Displays the text of all categories including the full template text.
Departments	Lists all departments and subdepartments, the number of users in each, and user names.
Queues	Lists all queues for receiving mail.
Server Preferences	Lists all KANA Server preferences and values.