Mail Receiver

Number defined for this partition

Displays the number of mail receivers defined for the current partition.

Number defined for node <node_name>

Displays the number of mail receivers defined for this node. This field appears once for each node.

Start

Restarts the mail receivers defined for the current partition after you have stopped them.

Stop

Stops all mail receivers defined for the current partition. Stopping and restarting the mail receivers forces mail to be downloaded immediately. This overrides the sleep time set for mail receivers in the Parameters section.

Edit POP Mailboxes

Displays the POP Mailboxes window, enabling you to specify which Post Office Protocol 3 (POP3) accounts on your mail server you want to use to download mail into the KANA Response system.

Edit JMS Mailboxes

Displays the JMS Mailboxes window, enabling you to work with JMS providers such as WebSphere MQ which inturn accounts on your mail server you want to use to download mail into the KANA Response system.

Edit SOAP Mailboxes

Displays the SOAP Mailboxes window, enabling you to specify which Simple Objects Access Protocol (SOAP) accounts on your mail server you want to use to download mail into the KANA Response system.

Edit Aliases

Displays the Aliases window, enabling you to create alternate e-mail addresses that customers can use to send messages to your company.

Mailbox watermark

Indicates that the watermark feature is enabled for the mailboxes under the current partition.

Low watermark

Indicates the global low watermark for the mailboxes.

High watermark

Indicates the global high watermark for the mailboxes.

Alert email to

Indicates the alert email address for the mailboxes. To this email address, alert email will be sent when any mailbox reaches either to low or high watermark set.

This field has maximum 255 characters.

KANA Response use semicolon ( ; ) as delimiter between email address (e.g., a@a.com;b@a.com)

Watermark interval

Indicates the interval at which the watermark levels are checked. The two available options are 'perHour' and 'perDay'.

Available Mailboxes

Indicates the list of active mailboxes which are available to enable the watermark feature.

Assigned Mailboxes

Indicates the list of mailboxes which are assigned for watermark feature.

To assign additional mailboxes, select a mailbox in the Available mailboxes list and click Add. To remove a mailbox, select a mailbox in the Assigned mailbox list and click Remove.

Add

Moves the selected queue from the Available queues list to the Assigned queues list.

Remove

Moves the selected queue from the Assigned queues list to the Available queues list.

Sleep time (in seconds)

Indicates how often, in minutes, you want to run the mail receivers. The default setting is 1. Because this setting determines how often KANA Response downloads incoming messages, be sure to set this parameter to ensure timely responses. You can select 0, however this causes your system to access the POP server constantly, resulting in slower application performance, large log files, and possible failure of the POP server. It is strongly recommended that you allow a sleep time of at least one minute.

MIME Mappings

Indicates the Multipurpose Internet Mail Extensions (MIME) mappings for the current partition. Edit existing mappings or add new ones directly in the list. To add a new mapping, scroll to the bottom of the list and click in the empty space.

Skipping Problematic Messages

If selected, Mail Receiver skips the problematic/stuck messages in Pop server and continue with the rest of the messages. This way, Mail Receiver will not get choked with the processing the problematic messages.

Save

Saves your changes.

Cancel

Discards your changes.