The reports included with KANA Reports are located in a User Directory resource tree, which you can expand or collapse to view and retrieve reports. The User Directory includes Response, Response Live and IQ reports, plus custom report folders. When you click a node in the User Directory, the associated reports appear on the right panel.
You can use Reports to:
Retrieve information from the KANA database.
Monitor system performance and message volumes.
Analyze message content.
Gather category information.
Get administrative information.
Use information to improve user performance.
Export information to a spreadsheet or text.
Can I view a list of all reports?
How do I run a report in the background?
How do I set up the SMTP mail server?
How do I stop a scheduled report?
Is there a list of frequently asked questions?