Charts reports let you see data in a graphical format. You can view message performance, response times, and message volume. These reports contain the same information that can be found in other reports, but this information is in a chart format.
These are the types of Charts reports you can run:
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Report Type |
Description |
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View the number of messages entering the queue, in the queue, and responded to. Can be viewed by hour, day, week, or month. |
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Use this report to view service level information within the KANA Response system. Can be viewed by department, mailbox, queue, system, or user. |
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Use this report to view the average response times for a department or mailbox. Can be viewed by hour, day, week, or month. |
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Use this report to see the number of messages responded to within the intervals on the x-axis. Can be viewed by department, mailbox, queue, system, or user. |
Can I view a list of all reports?