Viewing message history shows you actions that have been taken on a message. Message History lists whether a message has been routed, whether it's been collaborated, bounced, or acknowledged. You can check to see if a message is overdue, if it has been read, or if it has been responded to. Additionally, you can see who worked on the message, and the time/date that an action took place.
To view message history from the Inbox Message List
In the Inbox Message List, select the message whose history you want to view.
Click the Details tab in the Incoming Message Region.
In the Message History field, select Detailed or Brief.
View the Message History.
To view message history after performing a "find"
Perform a search for messages whose history you want to view.
In the Find Message window, select the message.
Double click the message.
Click the Details tab in the Incoming Message Region.
In the Message History field, select Detailed or Brief.
View the Message History.