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Home > KANA Response Agent > Messages > About Message History
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Message history gives you a view of the current state of a selected message. For example, a message that is overdue for a response displays the Message is overdue icon only until you open it; after that, it displays the Message has been read icon. You can also view actions that have been taken previously on the message.
To view message history
Click Details in the Incoming Message pane of your Inbox.
Select Brief or Detailed from the Message History drop-down list.
The message history screen also lists the following events:
Pending Review: a message marked as a review message
Message Approved: a review message that has been approved
Message Returned: a review message that has been rejected and returned to the agent