Campaign Messages are email messages with a particular objective sent to a group of customers. You must be a Response Administrator or Content Manager to send a Campaign message.
Email Templates—Email templates are used to use for campaigns and are similar to other Response templates and phrases. The templates may contain merge fields, as well as attachments. Currently, only the following merge fields are available in the templates: first name, last name, full name, email address.
Email Mail List—An email mail list is a text document containing email addresses to use in a campaign. The mail list document uses the following format:
<first name>, <last name>, <full name>, <email address>
The email mail lists can be created manually by hand, or through Find. Before you can access it, the mail list file must be located on the Response server in the mail list directory.
To create a campaign message, follow the steps in Creating a New Campaign Message.
Cc and Bcc - These fields are removed from the Campaign Message recipients dropdown.
How do I create a campaign message?