Route

Use this window to select an agent that you want to route the e-mail message to. You can select a department, user, or queue.

Departments	Select from a list of existing departments. Use the + to expand the folder tree.
Users	View a list of users that belongs to the selected department. Select by highlighting.
Queues	View a list of queues that the user or department belongs to. Select by highlighting.

Note: For information on creating Departments, Users, or Queues, see the Response Content Administration online help.