KANA Response uses POP mailboxes to receive e-mail from customers. You must first create these POP mailboxes on your mail server. Once that is done, you must add the necessary information about these POP mailboxes to the KANA system so that the KANA Response Mail Receivers can download e-mail from them correctly.
How do I configure POP mailboxes?
Can I limit the size of incoming messages?
How do I edit mail receiver parameters?
How do I edit mail sender parameters?