Use this window to view, add, and edit aliases, the alternate e-mail addresses, that customers use to send messages to your company. To display this window in System Administration, click the Edit Aliases button in the Mail Receiver window.
NOTE: Your administrator first needs to create an alias on your mail server before adding it to KANA Response.
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Magnifying glass icon |
Click to view details about an alias. |
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All/None |
Selects or clears all aliases in the dialog. Click All to select all. Click None to clear any that are currently selected. |
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Name |
Displays the KANA Response name associated with the alias created on the mail server. This name is used by KANA Response only. |
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E-mail Address |
Displays the alias e-mail address. Note that users can override this alias if you allow them to change the From address in an originated message. |
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Description |
Displays optional text that provides more information about the alias. It is useful to record the address for which this alias is being created. |
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Trusted |
Indicates if the channel is a trusted (secure) channel. |
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Outbound attachments allowed |
Indicates whether attachments are allowed on outbound messages. |
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Character set for replies |
Indicates how to choose a character set for replies to customer e-mails: Let KANA Response choose: KANA Response determines the best selection. Use the incoming message character set: The reply uses the same character set as the original message. Use the default outgoing character set: The reply uses the character set defined by the Default outbound character set field. |
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Handling replies containing the euro |
Indicates how to handle the euro symbol if the character set cannot handle it. Send reply in Latin-9: The reply uses the Latin-9 character set, which can handle the euro symbol. Send reply in Unicode: The reply uses the Unicode character set, which can handle the euro symbol. Replace euro with EUR: KANA Response replaces instances of the euro symbol with the abbreviation "EUR". Do not treat the euro specially: KANA Response ignores any issues related to the euro symbol. |
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Add |
Displays the New Alias dialog, enabling you to create a new alias. |
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Delete |
Deletes the selected aliases. |
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OK |
Closes the Aliases window. |