The Chat Admin tabs and features are accessible, based on permissions given to Response custom roles.
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Response Live Role |
Response Role |
|
Chat Sys Admin |
Anyone with System Administration Edit Permission
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|
Chat Org Admin |
Anyone who is not System Administrator AND Anyone with Workflow Administration Edit Permission OR one or more than one of the following: Anyone with Department Edit Permission Anyone with Users Edit Permission Anyone with Queues Edit Permission Anyone with Rules Edit Permission Anyone with Adapters Edit Permission
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|
Supervisor
|
Anyone who is not Org Admin AND Anyone with Categories Edit Permission OR one or more than one of the following: Anyone with Standard Phrase Edit Permission Anyone with Address Book Edit Permission Anyone with Templates Edit Permission Acknowledgments Edit Permission Anyone with Email Templates Edit Permission Anyone with Custom Fields Edit Permission
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|
Agent |
Anyone who is not Supervisor AND Anyone with Mail Client Permission |
How do I delete a Custom Role?