VERINT Solutions for Customer Service
VERINT offers the industry’s most innovative approach to customer service with cost-effective solutions that enhance the quality of every customer interaction. Built on open standards for a high degree of adaptability and integration, VERINT solutions intelligently automate the processes needed to successfully serve your customers, so that you can deliver high value service at dramatically lower cost.
VERINT provides an integrated solution which enables organizations to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, ensuring a consistent service experience regardless of how customers choose to communicate.
email and eService Solutions
Optimize your contact center for maximum efficiency and effectiveness using
VERINT solutions to manage high volumes of secure email and live collaboration
sessions.
Call Center Solutions
Streamline your agent desktop to leverage enterprise data in answering
customers’ questions while automating resolution guidance and service processes
for outstanding improvements in call center productivity.
Web Self-Service Solutions
Ensure that every self-service experience is successful and satisfying with
solutions that guide the customer through each self-service inquiry and offer
easy escalation via email or live collaborative help.
Response Application uses Java Web Start to eliminate the need for installing or updating files on your computer. Java Web Start automatically downloads all necessary files from the Response Web server. The files are then cached on your computer so the application is ready to use whenever you want. Each time you launch Response Applications, Java Web Start checks the Web server to see if a new version of the application is available; if so, the new version is automatically downloaded and launched. You see the most current version of the application without having to download, install, or upgrade files.
If Java Web Start is not installed on your machine, all the Response Application icons will be grayed out. Click the “Install Now” link on the bottom of the screen to download Web Start and begin using Response Applications.
The JRE on which the client runs is made configurable. So, it can be configured in such a way that client will run on any required JRE.
But, VERINT has certified only on 1.8.0_31.
JRE
is configurable in jnlp files under <Web Server HOME>and html files.
By
default, the JRE in jnlp files are specified as 1.8.0_31. Which means, the
application will run 1.8.0_31 and above in 1.8 series.
Configuration
should be made in all JNLP files. Also, different JRE can be set for Agent,
Admin, Report and Root.
maiclient.jnlp/admin.jnlp/root.jnlp/reporter.jnlp
<argument>jre</argument>
<argument>1.8.0_31</argument>
Disable Applet
You
must disable protected mode in Internet Explorer if you are running Response on
Windows
To
run Response on Windows
Run Java Web Start as Administrator
After
installing Java Web Start, run Java Web Start as an administrator.
"Bad
installation. Error invoking Java VM..."
Please
follow the steps below to fix this error:
Start -> Settings -> Control Panel -> Java
"Bad
MIME Type" error OR "..server returns a invalid MIME type..."
To resolve this error, close all the browser instances and Java applications.
Delete all the content from the following directory:
C:\Documents and Settings\<user-name>\Application
Data\Sun\Java\Deployment.
To resolve this issue, you may need to add jnlp MIME type to your web server
MIME types.
For Apache Web Server, add the following line to mime.types file existing in
"<Apache-Home>/conf" folder:
application/x-java-jnlp-file
jnlp
For
IIS, add a MIME Map for the file extension ".jnlp"... with content
type "application/x-java-jnlp-file" in IIS Service Manager.
"Bad mime type found while
accessing resource ***.jnlp”
This error may be due to any fire wall or proxy configurations not recognizing
.jnlp formats. You may work with your System Administrators to resolve this
issue.