The following reports are available in KANA IQ:
Administration
IQ Site Peak Usage over Time
IQ Site Peak Usage over Time Summary
IQ Site Usage Trend by User in Sessions over Time
IQ Site Usage Trend by User over Time
Authoring
IQ Case Authoring Chart
IQ Case Authoring Report
Workflow General Status of Objects by Node
Workflow Status by Individual
Knowledge Activity
Case Activity
Case Activity Chart
Case Activity over Time
Hits per Agent
Hits per Agent over Time
Knowledge Base Activity
Knowledge Base Activity by 30 mins
Knowledge Base Activity Chart
IQ Knowledge Gap Summary Report
IQ Problem Activity Report
IQ Problem Activity Chart
IQ Problem Activity over Time Report
Learn about Reports.
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View a glossary of terms.